Shipping Policy | Makhanlal & Belles

Delivery & Shipping Policy

makhanlalandbelles.com ships in Kolkata and surrounding only. Additionally we offer store pickup facility for hyper-local customers.

To retain the freshness of the products, we do not stock the products in bulk. Hence once the order is placed depending on its availability we would be shipping the product in 1/2 working days.
In situations outside of makhanlalandbelles.com control (Product unavailability, Public holidays, Strikes, Natural Disasters etc.), there could be a delay in shipping the Order.
Products will be delivered to the address mentioned by the customer while placing the order. makhanlalandbelles.com will not be responsible for delivery delays in case of incorrect or incomplete address was provided. makhanlalandbelles.com will not deliver to post-box only addresses.
The Customer can track their order on the makhanlalandbelles.com’s WhatsApp Number only by using the tracking number provided by the Courier company / Speed Post. The timings and days of delivery will be as per the policies of the Courier company / Speed Post. Any special requests for delivery time slots should be taken up directly with the Courier company by the Customer.
Delayed delivery for whatever reason shall not entitle the customer to any damages or compensation. Refund or replacement would be done based on the Cancellation & Refund policy given on the makhanlalandbelles.com’s website.
In case of damage to the food items due to incorrect handling by courier company or any other issues, please send us details of the damage with photographs immediately to Customer Service email ID makhanlalandbelles@gmail.com A decision on refund will be taken after review by makhanlalandbelles.com. We will be sending out food items well within the expiry date of the items, in case the shipment was delayed and the items have become old or are in bad condition, we can process a refund or reorder based on customer’s preference. No claims can be made for refund for any other reasons.
For any changes to the Order, please contact us by whatsapp or email within 24 hrs of placing the order . makhanlalandbelles.com will try and accommodate the changes as much as possible depending on order status and other parameters. No changes would be accepted once the order has been processed/shipped.
Some of our products are shipped from our warehouse while some are purchased from the vendors after an order is placed, and then shipped. So depending on the products ordered, sourcing, product availability, courier restrictions etc. the order may be processed using multiple shipments, and reach the customer on different days.
Requests to change address received by e-mail and/or telephone will only be allowed until such time as the product/products are not dispatched. If the shipment of your order has commenced, the delivery location/address cannot be changed or cancelled. Please verify the address on the order confirmation e-mail that is sent to your registered e-mail address confirming receipt of your order with us and contact us immediately if there is a discrepancy in the delivery address details.